Baker-Elman Plumbing Testimonials

I want to thank you and everyone at Baker Elman for the truly exceptional service you provided.

I had been trying for over a year to find a plumbing company who would do the work you completed.  I had called four separate companies, and only one had the courtesy to even return my call.  The company that responded came and took measurements and then … several weeks passed, and several weeks more until they finally produced an estimate, but it was for the wrong work.

When I called your company, someone who understood plumbing answered right away — no answering service, and we scheduled an appointment for the next day.  I got great advice from the two men who did the estimate — clearly very experienced and skilled, understanding and guiding me to make an appropriate choice.  We scheduled an appointment for installation shortly after.  A brief scheduling change was handled efficiently.

The two plumbers who came to do the installation were polite, smart, careful, skilled and efficient in their work.  They arrived on time.  Piping was done neatly and properly.  They thought through the full job at the beginning, ensuring they had the information they needed from me, and planned to get additional materials for the next day on the morning of the first.  Interior installation was clean, and the job area floor was swept.  And our new radiators and high-efficiency water heater work beautifully.

What a contrast compared to the other companies I called, all well-recommended and rated.  I really, really appreciate professionalism and competence, and most of all, excellent communications.  I had come to have very low expectations.  Baker Elman exceeded mine at every opportunity.

Thank you!

Tom Harrison

Quality customer service is very important to us at Baker-Elman Plumbing. We guarantee your satisfaction.

Thank you so very much for all of your help and support. We have been very pleased with your work in the past and that is why we used your services again. Thanks so much for your professionalism in helping to bring “heat” to our second floor at 9 Fawn Circle.

Leland Clarke

I have used Baker-Elman Plumbing for repairs of small plumbing jobs to renovating our kitchen. David was honest and reliable and the renovation was that much more pleasant because of it.
Phyllis Z.

One of our showers was not getting hot enough water. We hadn’t used it since moving in so we were not aware of the problem until we had guests.
Member Comments:
David answered the phone and asked me several questions regarding the problem. He explained what can happen with the type of shower control I had and explained the fix it would take. He said he may be able to just adjust it which wouldn’t cost anything except the service call or he may need to replace a part and that would cost around $40. His team was busy the next day so David said he would come out personally and check it out. Within 5 minutes the shower was working great with one minor adjustment. The wonderful thing on top of the excellent service was that he charged me for half of the service fee! It’s so rare these days to have someone actually charge you less! He has a client for life and a personal marketing person.
D. Paris, Dover

Estimate for new boiler. We spoke with many heating contractors, and Baker Elman was the only one to give a truly honest appraisal of our situation, and the only one not trying to over sell us on a system we don’t need. Indeed, at the end of it all, we decided we did not need a new boiler — for now. This is thanks to Baker Elman’s integrity and thoroughness. We have used them for years for all our plumbing needs and we have found this same high level of professionalism all the time. Highest praise to Baker Elman.
D. Stern, Brookline

I called Baker Elman with a shower problem to have them come to the house and fix it. They were able to diagnose problem over the phone and I wasn’t charged anything. In the past I’ve also had them come out to the house to do work which has always been first-rate. Best plumbers around.
Member Comments:
They’re the best. They were able to diagnose problem over the phone so they didn’t have to come out and charge me.
A. Nixon, Newton